Pros
Potential. Huge potential to be successful.
Cons
Bureaucratic structure, extremely slow account opening, lack of product offerings, changes to compensation that hurt employees, low tech, company changed contract to where many will make less income than before but also may lose money depending upon timing of paid commissions (commissions will be received by Citi but they won’t pay to the FA who earned it). Slow back office and often times staff are qualified for the roles they have. Entrenched leaders in back office jobs lack diversified vision of how to conduct business. Resistant to feedback from field on how to improve processes. Upper management refuses to acknowledge that some leaders in back office positions are responsible for making certain processes dreadful. There are some lines of business FAs refuse to do because they fear the problems with process could jeopardize client relationship.