Great benefits - Customer Service Representative Citi Employee Review

4.0
14 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Great benefits especially paid time off

Cons

Highly competitive for promotions with remote work new openings are available to most employees nationwide

Explore other reviews about Citi

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

workk life balance is good

Cons

workk life balance is not good sometimes

3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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