Pros
Most of Comcast offices are very diverse and backed by a very strong culture. Working as a Xfinity Sales Associate, you are given the freedom to work your turf as you wish. Your schedule is also very flexible as long as you spend 6 hours in the field. Comcast also provide you with the tools (iPad, iPhone, SFA, Sales Support, Customer Account Access) that's needed in the field to escalation problems that may occur. Great benefits (courtesy service) also.
Cons
Since I started working for Comcast, I have seen multiple changes that affects our ability to close a sale, i.e., You cannot place customers deposits on the first bill any more, it's due at the time of sale. There is no way to schedule a job to meet most customer preference. Whatever dates and time-windows are available, that what you get. Before, you could schedule a customer for an 8am-8pm time window to get a better date. Now the biggest one, YOU CANNOT SELL SERVICE to MDUs. Outside of your turf most people will recognize you as a sales rep and most people want to know what types of deals you have. If that person lives in a MDU, you can call in the sale, but you won't get paid for it. So, it make you not want to market yourself like every sales person should. Most of the supervisor became supervisors after these changes took place so it very difficult to get them to understand why it's so hard to hit your quota consistently. To them, it's hit your quota or else, which makes it very difficult to trust that they will escalate the struggles we are having and it affect every reps motivation and confidence everyday.