Pros
Being a retention specialist at Comcast I was asked to be myself when interacting with my customers. I wasn't asked to read a script. The respect I received from my supervisor and manager is a beautiful thing. I was recently out for back surgery and probably wont be returning due to medical reasons but Comcast never sweated me, even when I ran out of FMLA they were there for me. I started as an entry level billing rep at a pay of $12.88 per hour. Coming from Sun Microsystems HR division where I made quite a bit more. I was told to do the job for six months and if keep my nose clean, I could apply for any job in the company. I did not believe them. On the day of the six months I applied for my current position and got the job. I was making so much money and having fun doing it. I was told I could be in control of my pay. I didnt believe them but it happend. My check was directly proportional to my level of motivation to the job I accepted. I was never lied to, never toyed with and always respected. Comcast is probably the best place to work in Morgan Hill, CA if not the world. I owe them so much and I will miss them.
Cons
Sitting here with wattery eyes I really dont have any downsides. Accept the fact that soon I will lose my employee benefit of free cable.