Account Planners BEWARE!!! RUN AWAY!!! - Account Planner Comcast Employee Review

1.0
6 Sept 2014
Recommend
CEO approval
Business outlook

Pros

You get free cable, internet and phone. Coffee and snacks are provided.

Cons

The turnover in this department is ridiculously high. Why? If you look at the job post for this position, it says "Must be able to work nights and weekends, variable schedule(s) and overtime as necessary." That's not a lie.It's necessary to work looooonnnng hours. Be prepared to work on weekends, early morning to midnight or sometimes you get no sleep at all, and the pay is entry level (no overtime and weekend pay). They forgot to mention that Account Planners have so much projects that they can't even have lunch or go to the bathroom. Just be prepared not to have a life. Comcast Spotlight a very stressful environment. It's all about reaching that SALES GOAL! You get a lot of phone calls, emails non stop and Account Executives bothering you even on your vacation or death bed. The management only supports the Account Execs and dump all the projects to the Account Planners. Account Planners get sick all the time because of the stress and long hours of work. The worst part is they give you the worst supervisor who doesn't have any leadership skills at all. The Account Executives have no clue of what they're doing and will throw the Account Planners under the bus for their mistakes. So, if you don't have a life, you like a stressful environment and be surrounded by toxic Account Executives, be an AP!

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5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Positive vibes. Everyone is nice and kind. There's a lot of activities to keep your work life balanced

Cons

Depending on the team you're on. The work load may vary

5.0
28 Feb 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

500
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