Pros
Base salary is OK
Benefits are good
Commission and bonuses can be good
Cons
Changing bonus structure after a quarter starts, there are times when you will lose commission unfairly.
You are responsible for everything, be prepared to have to do everything even if it's out of the scope of the CSM role and be accountable for everything.
Leadership does not help, only questions you, doesn't provide any guidance only criticizes you and they will criticize you in front of others and often
No work/life balance, leadership works all of the time and they will question if something slips because you weren't on top of it. I think the expectation is everyone has to work all of the time.
No vacation time, good luck taking time off and actually being able to step away.
CSMs have way too many accounts, there is a lot of turnover on this team and it's because of leadership.
CSMs are toxic and do not support each other
Leadership thinks CSMs should be on calls all day but also be strategic and proactive. If you want to stay ahead be prepared to work evenings and weekends.
I don't see how this company will continue to grow in it's current model, it's like working at a high school where popularity is more valuable than performance.
No growth opportunities for CSMs.
