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      EDF

      Engaged employer

      EDF reviews

      Awful atmosphere. - Customer Service Advisor EDF Employee Review

      2.0
      5 Oct 2020
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Canteen was good, smoking area was spacious.

      Cons

      Salary was poor, managers were awful and had absolutely no idea how to communicate with people under their pay grade. You’re worked relentlessly talking to the general public who have absolutely no idea how to pay bills and seem offended when you ask if they are making a payment ( every call opening). Little to no social interaction without a glare from senior management.

      avatar
      EDF Response
      5y
      Thank you for completing a review. At EDF we have great regard for, and highly value, our customers. We're aware that our Advisors are often the first point of contact for our customers. We hope that you will email us and provide more specific feedback relating to your points around management style and communication. You can contact us here: EDFEmployeeExperience@edfenergy.com

      Explore other reviews about EDF

      5.0
      14 May 2026
      Real time trader
      Recommend
      CEO approval
      Business outlook

      Pros

      The company is a great place to work

      Cons

      None, company is a great place

      5.0
      27 Apr 2026
      Scada systems engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Real opportunities to grow into more technical roles (Control Center Operator → Systems Engineer paths exist and aren't just on paper). You get hands-on experience with industrial systems most people only read about — OSI PI, SCADA, OMS integrations, cloud telemetry — which is hard to get elsewhere. Management generally supports continued education and certifications.

      Cons

      Decisions move slowly. Getting tooling, software, or process changes approved often involves multiple layers, including approvals that flow up to the French parent company. Procurement and IT requests can take weeks for things that would take a day at a smaller company. Some legacy systems and processes haven't been modernized — you'll find yourself working around quirks instead of fixing them.

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