The functionality of the website is the biggest con. There are times where you have to continue to refresh to try to get into a queue you are trying to work in. This does happen on a daily basis. You will frequently receive an error message and you just have to keep refreshing until the site decides it wants to allow you access what you are trying to access. It wastes a lot of valuable time. It is still hard for me to believe that even after 10 years, there are still these types of issues with the website for a tech company. Rather than finding a fix for certain types of things, we have become too accepting of finding a way to work around the problem rather than try to get someone to fix it. It is great that we have smart people who can find ways to work around the problems that we have, but we really need to stop being so accepting of finding these and push for more permanent, functional fixes.