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      Broken - Customer Success Manager Glassdoor Employee Review

      3.0
      18 Mar 2024
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Benefits and nice perks

      Cons

      Way too much time spent internally on nonsense when they could be providing necessary support for Customers. Monies spent on excessive nonsense instead of supporting talent.

      avatar
      Glassdoor Response
      2y
      Hello and thanks for taking the time to write a review. There have been some great discussions around simplifying internal processes/tools and customer centricity within CSM Slack channels, with Rep Council, during our FY25 Preview session and in the Community Bowl recently! I hope that perhaps some of that has already helped to address your concerns, but, if not, please continue to share your thoughts on what is still feeling unnecessary in your day-to-day: your CS Rep Councilmembers are a great place to start, or my virtual door is always open. - Andrea Johnson, Director of Customer Success

      Explore other reviews about Glassdoor

      5.0
      12 Feb 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      11 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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