Underpaid, Overworked, Favouritism Culture - Sourcing Specialist Hays Employee Review

I would like to thank you for taking the team to feedback to us on how you feel your experience is going at the Leicester CoE. While I am clearly disappointed in how you currently view a number of things at the moment I would like to respond and assure you we listen to feedback. You talk around commission structure constantly changing - we review our pay structures annually to ensure that they are competitive in the local market, they effectively reward people for their hard work and that they take account of legislative change. We feel this is a fair and sensible approach. While I cannot comment on an individual case of someone being on sick leave there is a policy set in place by HR that we follow and if an individual feels that has not been followed then I would want them to raise that with the senior management or HR. I am very concerned around how you feel that career path is non-existent, we promote around 40 people a year which is around 25% of the staff and our current tenure within Hays is one of the best in our industry. We are also however clearly aware that the promotion structure needs to evolve and this week the senior management held a meeting to discuss this - a working party is being created that will contain people from all areas of the Centre to have an input into the future structure. You have mentioned our attrition has doubled in recent months - our attrition is sitting at 2.5% for the year and in fact in the last month it was 0 %. Your last point on staff receiving a bottle of wine, this has received positive feedback from most staff that they appreciate being publicly acknowledged they are doing a good job and a bottle of wine or chocolates is just a small token to show that. We run a large number of incentives within the centre so whilst I understand the wine might not to be to everyone’s taste it is just a small thank you. I hope you appreciate the management take on board the feedback and we do look at making changes that we feel benefit the whole centre, please feel free to approach Zander if you would like to discuss this in more detail.