Great team with limited work-life balance - Front Desk Associate Hilton Employee Review

Travel benefits are decent for yourself and Spouse. Freedom to empower staff to service the guests as needed. Allowance for staffing to the demands of the business.

Cap on the travel benefits for friends and family which is not really that great of a discount. Service industry has changed a lot in the last 10 years. The way it was is not the way it is.

Different services and softwares provided by Hilton are convenient to have access to.

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.