1 Dec 2016
Hilton Response
9yThank you for taking the time to give us a review and provide feedback. You are an extraordinary hospitality professional and make Hilton a great place to work. We appreciate all you do, keep up the great work!
Explore other reviews about Hilton
5.0
2 Jun 2026
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Best top workplace ever. Good benefits
Cons
Can be a lot of workload
2.0
14 May 2026
Current employee
Recommend
CEO approval
Business outlook
Pros
Different services and softwares provided by Hilton are convenient to have access to.
Cons
The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.