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      Working at home isnt worth the headache! - Reservation Agent Work From Home Hilton Employee Review

      2.0
      2 May 2012
      Reservation agent work from home
      Recommend
      CEO approval
      Business outlook

      Pros

      Working at Home, discount hotels WHEN its available.

      Cons

      Absolutely horrible management, probably the worst I've ever had and I've worked in other call centers that I only thought were bad until I worked at HRCC. No communication whatsoever, most of the time it takes multiple emails to your supervisor to get an answer if you ever get an answer.

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      5.0
      12 Jun 2026
      Front desk agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Health insurance for me an my partner

      Cons

      I don't have any cons

      3.0
      5 Jun 2026
      Security officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

      Cons

      I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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