Pay us what we deserve - Guest Service Representative/Sales Coordinator Hilton Employee Review

2.0
13 Mar 2009
Recommend
CEO approval
Business outlook

Pros

Benefits are great and the hotel guests are the best. They are the true reason why I keep coming back to work. Besides the fact I have to work I choose hospitatility because it is in my blood

Cons

TOO much Drama at our location with management lots of backstabbing.....always asked to step out of your job description but not getting paid for it

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5.0
11 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

good compensation and hours, friendly managers

Cons

a little bit disorganized and rude customers

3.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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