The worst experience of my career so far - Manager Hilton Employee Review

2.0
20 Sept 2012
Recommend
CEO approval
Business outlook

Pros

it is a known brand It is hard for me to come up with any other pros

Cons

- terrible senior management with focus on communicating up and assigning blame instead of truly leading - HR was ineffective - our team was subjected to swear words in team meetings from our VP as well as collection of other bullying and unprofessional behaviors - no ownership or responsibility defined and no strategic goals communicated - lots of overworked and unhappy employees with not much results to show for it - considerably behind the industry in learning and new technologies. I had to do a lot of catch up at my next job after being a part of Hilton's digital analytics team - too much outsourcing - and way too many vendors with conflicting agendas - would not recommend this place to anyone who is looking to do some real work in the field of analytics, contribute, and grow

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5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance for me an my partner

Cons

I don't have any cons

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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