Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Hilton

      Engaged employer

      Hilton reviews

      Worked us to death - Guest Services Agent Hilton Employee Review

      1.0
      13 May 2013
      Guest services agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice building to work in. Guests were all very friendly and easy to work with.

      Cons

      Schedules were ridiculous causing massive turnover in front office. Seems no one stayed more than 3 months! We weren't given our weekly schedule until 2 days ahead of time and we were constantly working 7 to 9 days straight with only one day off in between. If you don't mind having no life and just "living" at the hotel for extremely low pay, than this is the job for you. Other departments were treated far better than front desk.

      Explore other reviews about Hilton

      5.0
      5 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Best workplace ever! Great team, benefits, travel and hotel stay perks!

      Cons

      No Cons to mention at this time.

      3.0
      5 Jun 2026
      Security officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

      Cons

      I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Hilton jobs | Hilton salaries | Hilton benefits | Hilton interviews | Hilton conversations
      Hilton reviewsHilton Guest Services Agent reviewsHilton review