I think it was a learning experience of why it is important to go to college get a degree and a good job. - Guest Service Representative Hilton Employee Review

3.0
13 Mar 2011
Recommend
CEO approval
Business outlook

Pros

I like the fact that we get great employee discounts. I also like the fact that we get sick pay. The best part is networking with the customers you never know who you will meet.

Cons

The worst thing is sometimes management is shady and try to take advantage of all the work you are willing to do. You only get insurance if you average at least 32 hours and that is very hard in the slow season. As with most jobs it is hard to move up when you don't know anyone and some managers show favor to friends and family.

Explore other reviews about Hilton

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance for me an my partner

Cons

I don't have any cons

3.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

Cons

I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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