Avoid at all costs!! - Front of House Manager Hilton Employee Review

1.0
17 Nov 2024
Recommend
CEO approval
Business outlook

Pros

The food is pretty good, also you are allowed to use the gym on site

Cons

The worst work experience of my life, I can say! And yes, avoid at all costs to work in this poisonous environment. You will be micromanaged at all the time by the hotel manager. Your activity will be closely watched and reported in a mischievous way to the hotel manager. Your achievements will be continuously minimised and not recognised, and you will be scrutinized whenever possible. Even you'll do no mistakes, don't worry, evidences will be fabricated to show you how bad you are at your job. HR? HR exists just to punish you, and nothing else! If you have in mind to join this company, please make yourself a favour, and don't! For your own peace of mind! It is, by far, the worst company I've been employed in my life, and I'm pretty sure on of the worst on market, and I regret so so much the decision to join them!

Explore other reviews about Hilton

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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