Stay Away - Not worth It - Senior Customer Success Manager HubSpot Employee Review

1.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Health benefits are great and the product is intuitive.

Cons

- Management has eroded. Started at the top and has extended its way to the bottom. Rather than adjusting based on negative company-wide feedback from this department, they've doubled down. - Pay is not competitive. Expectations of the role have essentially doubled over the last 3-4 years with little to no change in compensation... Whats worse? The top level executives keep getting promotions. - KPI expectations have gotten to the point to where you cannot take vacation without being penalized... Want to take a week off next month? You'll need to complete 2 weeks worth of work on other days. Want to attend a DI&B session? expect to be stressed out about the calls you missed out on while you are trying to participate in a supposed company value. - Everyone is depressed. Burnout used to be an occasional part of the job and it was encouraged to recharge when necessary. Now every one of my colleagues is depressed and either talking about the unrelenting expectations or when we will lose our jobs while management doubles down on KPIs so they can be in the running for promotion. - Painfully obvious they are looking to replace the role with AI asap. Long term outlook is grim if you were looking to grow here.

Explore other reviews about HubSpot

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

this company had great benefits

Cons

no cons that I can think of

2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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