Although we are self-proclaimed "policy averse", there are times when policy and direction are paramount to success, and I think we fall flat there in many areas. I think we can do a better job of operationalizing our day to day, without losing sight of our customers as the main focus. I think in a lot of ways HubSpot isn't a company that appeals to everyone, and I think we need to change this approach as we grow. While this may be okay when we are a mid-sized company, this won't be an optimal way to operate once we become very large. There are many "cultural issues" we face as an organization, and while I feel our company culture is mostly positive, I think there are pockets of teams here that operate in ways that wouldn't work for every type of background/personality/culture, and in my opinion we need to look outside of our bubble more often to create a more conducive environment that serves all types of people around the globe if we want to stay relevant as a Global leader in our industry.