Hubspot is only good when things are going well - Customer Success Manager HubSpot Employee Review

1.0
13 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Use to be good, good benefits & remote/hybrid

Cons

When I joined this company, it was amazing. I had a manager who is supportive, and I felt that my voice was heard when things were not working. Few years in and things have really started to change for the worse. I’ve had a bad manager for over a year with multiple HR claims being filled against her and numerous people have complained about this and nothing has been done. On top of that metrics are not aligned to what we can control internally and leadership is pushing employees to perform with unrealistic expectations. Not only is the general environment at Hubspot very stressful currently but bad management is making the situation worse. The other difficult part is that processes internally are messy and it is really difficult to get support for customers making it difficult for service reps to do their job. My experience has really left me considering what to do in my situation and has left me feeling very stuck as I can vouch for multiple people on my team.

avatar
HubSpot Response
3y
Really sad to read this and sincerely hope that you're working with our team on this feedback via the HR business partnerships team given its seriousness. -Katie

Explore other reviews about HubSpot

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance Lovely colleagues Good salary pay out

Cons

Disruptions of ai - Saaspocalypse How the company pivot in the next 1-2 years will be crucial

2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

15
See reviews by: Helpful|Rating|Date|All