Very different company in just a few years - Anonymous employee HubSpot Employee Review

3.0
16 Apr 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I joined as the company was going through an accelerated period of growth and had recently won awards for its company culture. The company prided itself on transparency, leading with empathy, and a flexible remote-first culture. I learned about this through the interview process. Likewise, there were excellent perks at the time of joining, which included RSUs, unlimited PTO, potential promotions that could happen at any point in the year, and free books for our continual growth and development.

Cons

By the time I left in 2024, a lot of the benefits were rolled back and so was HubSpot's culture of transparency. I've never been at a company where there was such a disconnect between what people would write about on LinkedIn (optimistic stories and news designed to drive excitement about the company) and the actual employee experience. For reference, HubSpot is not my first company of this size. Some example employee experiences that stand out included: - Sudden and poorly communicated layoffs for specific employees, not even a team or division. Would typically find out only through Slack that someone was gone even though that person may have been in a high-visibility role. - A culture where employees were afraid to give constructive feedback to management for fear of retaliation (a sudden PIP for an otherwise until that moment stellar performance).

Explore other reviews about HubSpot

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of work life balance and autonomy

Cons

nothing to add in here!

1
1.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

4
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