Pros
Working from home is really the only pro. Equipment provided
Cons
Everything. Terrible leadership, no room for growth until you’ve been with the company 18 months, overworked, compensation… I could go on. I’ve only been with the company 6 months and already wake up every morning dreading going in. Not only do they bait & switch with promises of a customer service role but they train you to do the job of 5 departments for the exact same pay you were hired in at. The real kicker is they have seasoned employees not fully trained. There are literally people doing the same job with the same pay that do half the work while newer employees get “up trained” in everything from tech support, pharmacy, escalations, claims and even enrollments. I have yet to meet a single person who’s not in management that says they like working there.