Good pay for the hard worker - Telesales Agent Humana Employee Review

3.0
25 Aug 2010
Recommend
CEO approval
Business outlook

Pros

As an insurance agent, it's nice to be able to work inside (regardless of the weather) and have a quasi-predictable schedule. This is an inside call center job with above average pay, including sales incentives. They have great benefits, including 3 weeks vacation per year. I made great money, but I was a top producer. During my best year, I made almost $100k (gross). I seriously doubt that anyone makes anywhere near that anymore because of several changes that occurred after I left.

Cons

Because most of the business that we did was related to Medicare (a Federal Government program), it concerned me to know that our futures (includng salaries and commissions) could be affected by a changing political climate. However, if you think about it, no job is "secure" in that regards. This is a call center job, and most employees are friendly, but after I worked there for a few years, I became burned out. I can only cold-call and take inbound sales calls for so long before I lose my mind. The job can be extremely stressful at times. This is primarily because your customers are the Senior population, and you have to make sure that you cover all of your bases to stay compliant with Federal guidelines. Many customers do not have the patience to listen to you make sure that you are doing everything correctly. There is quite a bit of pressure from both the customer and the company, and you are caught in the middle. All of your calls are recorded, and if you make a mistake, it could mean losing your insurance license and your career.

Explore other reviews about Humana

3.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

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