Hardly loyal - Anonymous employee LoyaltyLion Employee Review

1.0
26 Jan 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great employees. Don’t think I could fault any colleague in my team. So much love and ongoing support from my direct managers and team members. Huge shoutout to Dave.

Cons

You’d think a company that sells a loyalty program would know how important it is to retain their employees. Or more importantly, how to value them. There is irony in how little loyalty they have towards us. Bean bags and free fruit in the office? How about treating your employees like they are people and not computers. It’s not the same company I joined a year ago. We’ve been made to feel as though we cannot take AL or sick days due to us not hitting target. Reward is little when we do. To be quite honest, I feel like a cog in a machine and it saddens me to say this because when I first joined, it was a company I was proud to work for with a great culture. They say they care about us as individuals, but the only time they see us as an individual is when we miss target and get scrutinised, put under a microscope and threatened with dismissal. I’ve seen employees with proven skills and attitude (who have often been used as an example of what a great employee looks like) be dismissed, and it really saddens and feels irrational to me. If the ‘People Team’ carry on treating their employees the way they are now, it is not looking good. The only ‘People’ they seem to care about, are themselves.

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LoyaltyLion Response
3y
Thank you for providing us with your feedback. We value each and every employee for their unique contribution to our company, and we want to ensure that all of our employees have the opportunity to grow and thrive during their time at LoyaltyLion. As a company, we appreciate your honesty and take all feedback seriously. We recognise that receiving tough feedback can be difficult, but we view it as a valuable learning experience that can help us continue to improve. We strive to create a positive and engaging workplace by building the best culture, working environment, and experiences for our teams. At LoyaltyLion, we understand that we may not always get everything right, particularly as we are still growing and learning. In those instances, we aim to foster an open culture where employees can come to the People Team or a member of leadership to express their concerns. This way, we can take action and improve things for all employees. We encourage you to reach out to us directly at hello@loyaltylion.com if you would like to further discuss your feedback. Once again, thank you for sharing your thoughts with us.

Explore other reviews about LoyaltyLion

4.0
7 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Amazing co-workers and culture with opportunity to grow.

Cons

At times, you can be overworked.

1
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LoyaltyLion Response
2y
Thank you so much for taking the time to share your thoughts on working at LoyaltyLion. We're thrilled to hear that you've had a positive experience with our amazing co-workers and vibrant culture. It's heartening to know that you see opportunities for growth with the company! We appreciate your constructive feedback on areas where we can improve, especially regarding training procedures. Your insights are invaluable as we strive to enhance the overall employee experience. If you ever have more suggestions or thoughts you'd like to share, please feel free to reach out to leadership or the People team. Wishing you continued success and growth in your role at LoyaltyLion.
1.0
27 Feb 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some people were nice enough.

Cons

Pay below industry standard, absolutely inept leadership, boring and stale culture to match a boring and stale product.

2
avatar
LoyaltyLion Response
3y
Thank you for sharing your feedback with us. We want to emphasise that we value our employees and are committed to providing a supportive environment that fosters growth and development for everyone on our team. We understand that there may be areas where we can improve, and we appreciate your insights as we work towards enhancing our culture, workplace, and employee experiences. We recognise that as a growing company, we may face challenges along the way, but we remain dedicated to creating an open and inclusive culture where everyone's voices are heard. We take pride in our mission to provide an exceptional loyalty platform, and we continuously invest in our team and technology to stay competitive and innovative for our customers. Your feedback is important in helping us achieve this mission, and we encourage you to reach out to us at hello@loyaltylion.com to discuss any concerns in further detail. Thank you again for sharing your thoughts with us.
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