Pros
The FAM trip was good fun The CEO gives off Austin Powers vibes
Cons
Their technology is terrible! - Constantly had to reboot my computer. - The “proprietary” CRM is a mess. - The website constantly crashes and is filled with inaccurate info. - The payment platforms were glitchy at best and we constantly had to take manual payment and CC info over phone calls. - The phone system is very unreliable with constant dropped and failed calls. - Speaking of calls - cherish your dnd time because when your not on it you get inundated with inbound calls from upset customers and 95% of them are not even your own and you just have to take the call and try your best to resolve the issues and “ensure they have a great trip!” - The Denver office is 100% white, zero diversity! - Many decisions are made out of the UK office without consideration of how they might affect the US and Germany offices and customers based there. - The collaboration and teamwork between product, operations, and sales is very fragmented and it creates major issues while customers are On Trip (April-September) and traveling. - The VP of HR is the CEO’s wife…..enough said … - There are no standard SOP’s and it is very much just a “wing it” and “get the customer deposit” mentality. Everyone does things differently causing confusion between staff and customers. - Inventory to sell (available hotels rooms) was constantly an issue which resulted in a limited amount of each itinerary that could be sold each season making aggressive sales goals virtually unobtainable. - They offer over 400 itineraries and only about 10 of them run smoothly. Majority of customers generally only buy the top 5. The rest just take up space on the website and when they do get booked they’re usually a disaster when it comes to lost luggage, incorrect logistics and transfers, trail mapping, and crappy hotel partners. - The monthly commission is a joke so be prepared to live off your base salary…lol - If you sell a customer a trip and their preferred dates aren’t available the solution is - just change their dates or sell them a different itinerary or just roll their deposit over to the next season without any guarantee of dates or availability….who would agree to that? - The office morale was brutal and everyone felt defeated ever day. It felt like every day was just survive and get through the day. - This place is a turn ‘n burn machine - at least 40% or higher when I was there between all offices (UK, US, GERMANY) and that is not just front line employees - manager, director, and even executive level employees constantly left due to frustrations. The entire US marketing team turned over within 1 year! - The App itself is actually pretty good and is your lifeline, itinerary, and navigation while on trip. Problem is the customer demographic is 50+ and many of them barely know how to use a smart phone and have no idea what an App is or how to download one to their phone. Many hours spent coaching senior citizens about how to use their phone and how to navigate the Mac’s Adventure App…be ready! - The weekend shifts and On Trip E phone are horrible and a complete waste of your time. In Summary - this place offers a great product that is very cool, but the business itself is an absolute dumpster fire and is run very poorly. There are better opportunities out there, I promise, so keep looking. No need to be a verbal punching bag for senior citizens!