manipulative, pretentious, arrogant leadership, cutthroat environment - Data Scientist PayPal Employee Review

1.0
8 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Looks like the leadership is trying to pay more attention to innovation, although there are some growing pains of transition from traditional banking culture to tech culture. Before COVID-19 period, the work life balance was decent, like an old school place good for retirement/family oriented employee. If you are in a team don’t need to support business clients/operations directly, but just do research/develop products or model in production, you could experience more flexibilities and less politics than in my team. The new hire orientation was considerate and warm, I enjoyed a short honeymoon period after I joined.

Cons

My department has very high turn over rate, to guarantee their own positions, senior director/director/manager level were in a hurry to cover up issues to higher level leadership: (1) Due to lack of necessary technical skills to handle tech team appropriately, insecure junior manager with banking background assigned challenging tasks to incompetent candidates and assign low-profile/labor tasks to competent candidates as a way to balance the power and keep control. (2) Due to frequent re-org, senior director/director/manager were afraid of themselves putting on the chopping board, they all secretly allocated some resources on seemingly fancy but not so practical prototype research/machine learning project to showcase to their leaders, and shifted low profile, repetitive job such as data cleaning to people under them. (3) It’s like on a wobbling crashing plane while managers preparing parachutes for themselves because they have access to upper management’s vision change but try to keep you in the dark with nice words. (4) Everyone was trying to avoid the hard work of diving deep into data. Many built their models by taking shortcut borrowing the data extracted & put in production by some poor superman(usually new hires who is in dark). Some senior staff told me, business clients and senior management only care about “you tell a good story(of model) in front of them”. Rewarding system was broken so people took advantage of it. (5) Senior director treat engineers just as ”numbers” without enough respect, this mentality made the situation worse during COVID-19 period because most my teammates with engineering background belong to one ethnic group (6) Play mind games with gas-lighting ability, skills, personality…or create an event/circle and leave you out to subtly hint you don’t belong, or spreading rumours among teammates or business clients to shift blames to scapegoat. (7) Some manager was both pretentious and insecure, putting on the mask of innocent hard working, outgoing, knowledgeable in front of leaders/clients but turned into a type-A tyranny manner in front of subordinates. If you dare to voice opposition, she would assert authority by - play mind games in (6) to intimidate & shut you down - block your model from passing legal review and enter production - throw a bus of new unnecessary tasks at you all of a sudden - let other teammate take over your project ownership (8) Preventively give written performance warnings to employees who they suspect would leave, so that if the employee does resign it wouldn’t contribute to team turnover rate.

Explore other reviews about PayPal

5.0
7 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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