Such a bad experience. - Customer Solutions Agent PayPal Employee Review

2.0
15 Dec 2014
Recommend
CEO approval
Business outlook

Pros

- good product, facilities and work life balance. - Very good way to practise your judgement as they encourage you to take risks on customers behalf. - Experience as an account manager and not only as a representative. You have to offer alternative solutions and offer available features not only sort out the issue or follow up the account holder.

Cons

- Firstly, work with a timer on the top of the page in the system is very unconfortable. - Micro Management is very usual and they think you are a kid and not a professional which is qualified more than them by the way. - they share your stats with your colleagues and all dept on the board which is a joke and a bad way to pressure you towards the targets. - Targets is not challenging at all but a way to work against their system. - Useless one on one weekly. - Favouritism is very usual there. - Salary Increase and other tasks delegated is not clear why some got earlier than others. - Process to move to another dept is totally a waste of time and very bureaucratic.It was much easier start to work at PayPal than move to another dept which is unbelievable.

Explore other reviews about PayPal

5.0
7 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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