Customer Service Representative - Customer Service Representative PayPal Employee Review

4.0
20 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Lots of perks (health insurance, on-site gym, proper cafeteria, incentives etc.) Career opportunities The help given for your personal development The reputation of the company Great people working with you

Cons

Big company, big turnover, a lot of people coming and going. The human side is sometimes forgotten when it comes to profit (same as in every big company)

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PayPal Response
10y
Thank you for taking the time to provide feedback. We really do appreciate your review. I am thrilled that you see Paypal as a place where you can grow your career, work with fantastic people and you are supported to develop. Paypal has undergone, like many other organizations, huge change in the last 12 months and this can be difficult for everyone to step through. We strive to live and breathe our company values and like many others we learn lessons along the way. I would strongly encourage you to get involved in the Culture Champion movement. There are representatives across EMEA who can help you to sign-up. I think your views and positivity will support everything that PayPal is about - One Team. I wish you all the best in your growing career in PayPal and again we do appreciate your feedback and insight. Keep up the great work!

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5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance and interesting merchants

Cons

The stock price limits upside

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, smart people. With new CEO, maybe things will get back

Cons

Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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