Terrible place to work - Professional Bather PetSmart Employee Review

4.0
6 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Happy place to work on the surface.

Cons

Depends on management in your individual store, but all managers at the Jupiter location are terrible. No one cares about the pet, it's ALL about the money, how many packages you sell, add-ons in the salon etc. just to make more money, not for the good of the pet.

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5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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