Pet Hotel good idea horrible follow through - Anonymous employee PetSmart Employee Review

2.0
31 Mar 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working with dogs in the play rooms

Cons

Lying to customers, seeing the dogs weren't kept clean during there stay at the hotel

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

2.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Dynamic environment with good opportunities in various departments

Cons

Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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