Take a step back and look at the damage you are causing. - Associate Leader PetSmart Employee Review

2.0
3 Aug 2017
Recommend
CEO approval
Business outlook

Pros

- Get to work with animals - I met great people - Work life balance can be good depending on store leadership - Decent Full time benefits

Cons

- Too much focus on email capture and conversion etc. It's to the point where leaders are under pressure to perform or may be terminated - Not paying attention to turn over rate. If there is a store that has HORRIBLE retention , maybe you should pay attention to that. Often times , that a sign of terrible management and overall how the company is treating associates. - Over the last 8 months there has been a toooonnnn of changes. Pretty much all of them have increased the stress and work load on the leadership team. - Pretty poor pay. Even as a manager

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

2.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Dynamic environment with good opportunities in various departments

Cons

Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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