Petsmart is a great place to work if you love animals and don't mind getting dirty every once in a while! - Pet Care Specialist PetSmart Employee Review

4.0
13 Jun 2008
Recommend
CEO approval
Business outlook

Pros

I get to work with animals, which is a lot of fun! Not only the animals we have for sale, but all the neat animals pet parents bring in to show off: dogs, lizards, cats, etc. I also have made a lot of friends because we all share something in common - a love for animals. Because we are all friends the store as a whole has a wonderful atmosphere. For example, while closing one night one of the cashiers bought everyone a coke and a cookie from the sub shop next door, and when opening everyone loves to order lunch together from one of the restaurants nearby! We are always looking out for eachother. IHours are flexible which is good for anyone with a tight schedule.

Cons

It is a dirty job - in my department anyway (the fish, small animal, reptile, and bird) we get to mess with animal poo all the time. You are always on your feet, and customer service can be a bit hard when a customer does not understand that you are trying to help them as best as you can. Another downside in my department is animal death; death is a part of life, but it is always hard to have to deal with a death of one of our pets for sale. It is also frustrating sometimes to deal with mean animals, such as our current cockatiels and ball pythons. But this also has a plus side when your hard work in taming an animal comes through and you sell the animal as a sweet pet.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
4d
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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