My team is falling apart - Dog Groomer PetSmart Employee Review

If you work full time don't expect any weekends and holidays off. It's fine with most of my co-workers, but I have family obligations, and this schedule puts a huge strain on my personal life. They won't let you take more than seven days of vacation in a row, no matter how much of it you have. And what upsets me the most about it, nobody told me about this in 1.5 years that I worked here, until I tried to take ten days off. Part time employees get very little PTO and no benefits. Very, very low hourly rates. Pathetically low. As a groomer, you are supposed to groom no fewer than five dogs a day, clean the entire salon, check dogs in and out, take walk-ins, take phone calls, make reminder calls for next day's customers, call every customer that hasn't made an appointment in over 8 weeks to get them to come in, take care of your equipment, monitor all dogs for signs of stress, watch your monthly engagement videos, find time for a lunch break and make sure you don't go over time. And on top of that, you also need to make sure all your numbers are high enough (add-ons, rebookings, Moments pictures, productivity, email capture, etc.) If you manage to do all that in a 40 hour week for four weeks in a row you get nothing, not even a thank you. If you fail, you get written up, or threatened to be written up, yelled at and treated like a failure. There is a huge disconnection between the corporate and the stores. Up there, they come up with ideas that are supposed to improve sales and retain customers, but in reality those ideas don't work. The best example is rebooking. We have to get as many customers as possible to rebook their next appointment as soon as they come in to pick up their dogs, and give them $3 off of the next groom as a reward. The corporate believe it's a great tool to retain our customers. It is not. Customers do not show up for their rebooked appointments, not even if they were called in advance as a reminder. In the early days of this promotion I rebooked almost a third of my clients. In a couple months, when their appointment times came up, none of them showed up. Not a single one. Because they were not ready, and when they rebooked they didn't know they wouldn't be ready. Very few people know their schedule for months ahead, or how fast their dogs' hair grows. Those rebooked appointments take up slots on our schedules, preventing other customers from booking for that time. And when they don't show up I lose money, as so does Petsmart. I've been complaining about it to my salon leader, store management and the DAT. Nobody listens, nobody has a good answer. All they are saying is, "Your rebooks must be at 20%. If they are not, we will write you up." We are constantly pressured into selling and upselling, taking more dogs than we can handle and forcing services the pet parents don't want. Our numbers have to be high, because that's all the corporate care about, not the quality of our work and not the safety and comfort of the pets in our care. I have been performing all of the tasks I described above, I have kept my salon clean and organized, I never call off, whenever someone calls off they always call me to cover for them, and I always oblige. I've been giving and giving and getting nothing but threats of write ups in return. There are several groomers in my salon who are still at the Stylist In Training stage, which means they only make 40% commission instead of 50. To get out of that stage they need to groom at least five dogs a day for four weeks. But our salon is relatively slow and we have ten groomers, so we rarely get enough business to reach that goal. They are repeatedly yelled at for that, as if slow days and cancellations are somehow their fault. And when we are busy they are forced to overbook themselves. As a result, they have been working with no lunch breaks for some time. And then they get yelled at for that, too. I feel like everything in our store is broken. Our phones are not working properly, our servers are slow, the SMS booking system is a sick joke, our fluff dryer has been broken for almost a year, our drains stink, there are never enough supplies, and the other departments are having the same problems. And when something breaks it takes Petsmart months and months to fix that. But we are still expected to perform at the same high levels, as if everything is fine. Because of all that, the morale of my team is extremely low. People are talking about quitting, and I myself have started looking for means to get out of there. My team is falling apart because of the company's unrealistic goals and lack of respect for its hard working employees.