Like anywhere in retail, the culture differs from region to region. - Retail Store Manager PetSmart Employee Review

2.0
14 Dec 2018
Recommend
CEO approval
Business outlook

Pros

The base pay and benefits are very good.

Cons

-Zero work life balance, you will be expected to completely put your family on the back burner. Routinely expected to alter vacations and days off to accommodate last minute corporate visits or other last minute tasks. -Retaliation, although discouraged on paper, is very prevalent. I would never call associate relations on an issue with fear it would come back on me. -Training was simply three days of e-learnings then being fed to the wolves.

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PetSmart Response
7y
Thank you for the feedback. While it's great to hear you liked the compensation, you raise some concerns are not in line with our values. We'd like to hear more about your experience so we can be sure to address. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.

Explore other reviews about PetSmart

5.0
15 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I love working here. Great coworkers

Cons

None that I can think of

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PetSmart Response
2mo
We're really happy to hear from you! Thank you for taking the time to share with us.
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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