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      PetSmart

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      PetSmart reviews

      Good Place to Start - Pet Care Specialist-Petshotel PetSmart Employee Review

      4.0
      16 Jan 2019
      Pet care specialist-petshotel
      Recommend
      CEO approval
      Business outlook

      Pros

      I felt lucky to be surrounded by a bunch of girls who were dedicated to the pets. Not all Petsmart hotel's were as close as ours. We had enough employees that they worked really well around your school schedule, in fact, it was their first priority!

      Cons

      Corporate would make rules that made it obvious they had never worked a day blue collar in their life. Dumb rules that would make things unsafe or not just not make any sense at all. They also don't realize the revenue the Hotels bring in and expected us to cut hours as we got busier. Therefore making some people work way over their scheduled shift. This also reduced the quality of care we could give the dogs and cats. There simply was too many pets in the facility for the amount of hours we were allowed to work a week.

      avatar
      PetSmart Response
      7y
      Thank you for sharing this feedback. That's wonderful to hear you enjoyed your team. Ensuring a safe environment for our pets and associates is our top priority. We'd love to understand your situation more. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.

      Explore other reviews about PetSmart

      5.0
      4 May 2026
      Cashier
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      27 Jun 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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