Lots of work not too much help - Store Manager PetSmart Employee Review

3.0
22 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Not typical long hours during holidays. Get 3 days off during Holiday weeks.

Cons

Usually not enough labor to manage all the archaic out of date processes. District Leaders comes in and beats you up for not completing all the task but many times only 3 people in the entire store.

avatar
PetSmart Response
7y
Thank you for the feedback. I'm sorry to hear this is your experience. We greatly value our associates and always want to ensure a positive environment. Please know, you can always share more via the CareSmart line at 1-800-738-4693. Thank you, again.

Explore other reviews about PetSmart

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good staff, good management here

Cons

Not many here. All good

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

avatar
PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
See reviews by: Helpful|Rating|Date|All