frustating sometimes - Pet Trainer PetSmart Employee Review

4.0
18 Sept 2009
Recommend
CEO approval
Business outlook

Pros

the benefits are good. one free wellness plan with banfield is nice. can be a very positive environment, especially with a great manager.

Cons

management team seems very incompetent. long, tedious hours. and some customers are beyond crazy! yes, it's retail, so we smile and try to help. not all managers are on the same page when it comes to handling customer complaints.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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