Managers do not seek truth - Salon Manager PetSmart Employee Review

1.0
10 Aug 2010
Recommend
CEO approval
Business outlook

Pros

Benefits were okay, the job was great, and the customers were nice.

Cons

Once you become manager, top managers don't back up salon managers, they don't follow policy how its written in book. Store Managers are treated sometimes as they have no flaws. They pick and chose who they want written up. If its a corp squealer, it goes in the trash as it will result in a CRO for that store. Not all instances are as they appear from store manager to corp. BUT, corp takes their word and you are without a job and no explanations. Some store managers work their employees off the clock so they can get bonuses. You don't get time off when you want it or need it. It was refused to me many times that I could NOT take my 2nd week vacation as I had to teach another girl fresh out of grooming academy. I asked if she could go to another store for one week. Absolutely not! I asked if I could at least get paid..absolutely NOT! I had to work off clock many hours to make numbers for my store manager. I complained to the manager how exhausted I was, but nothing happened..

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5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

4.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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