Everything for money - Professional Pet Stylist PetSmart Employee Review

1.0
1 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Store discount, benefits if full time employee

Cons

Hostile and toxic work environment Lack of support from management Favoritism or inconsistent treatment of employees High turnover rate Poor communication from leadership Unprofessional behavior from supervisors Disorganized and last-minute scheduling No accountability for managers Managers encouraging conflict instead of resolving it Hard work often overlooked or taken for granted Raises/promotions based on favoritism rather than merit Lack of training or support for new roles/tasks Unpredictable hours or being scheduled without notice Denied time-off requests without explanation Being pressured to work outside availability Safety concerns ignored or not taken seriously Being blamed for issues outside your control Dealing with upset customers due to management’s poor decisions Being left alone to handle high-traffic times, emergencies, or disgruntled customers Being instructed to lie or mislead customers

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

avatar
PetSmart Response
4w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
See reviews by: Helpful|Rating|Date|All