STRESSFUL AF DO NOT WORK HERE - Key Holder Petsense Employee Review

1.0
2 Jul 2018
Recommend
CEO approval
Business outlook

Pros

Working at PetSense taught me more about dog and cat food and familiarized myself with the differences in brands as well as helping find solutions for customers when they came in with a questions. I also got more involved with the community and the shelters.

Cons

IF I COULD GIVE THIS COMPANY A -10 REVIEW I WOULD. Very disorganized. We order more product than we can sell so our back stock is continuously growing. With constant shipments coming in and little to no staff due to a cut in hours there’s no time to get anything done while taking care of customers when only one person is scheduled at a time. There should always be two people especially at closing. I find it so dangerous to have employees close by themselves because ANYTHING can happen!!!!! The company expects so much out of the store while giving us no resources to actually do them. The entire company seems as if it thrives off of drama. You say one thing and it becomes totally twisted and spreads. I’ve never seen anything so ridiculous. It’s very hard to balance work and home life separately especially when Im constantly being texted by my manager and other coworkers about coming in on my days off or coming in hours early before my shift is suppose to start because things have to get done and, like I said, they can’t be done by one person. If you have school that doesn’t matter because Petsense is what matters at the end of the day to corporate. This job will drain you. This job will introduce you to anxiety to a point where your hair falls out and you will have permanent bags under your eyes.

Explore other reviews about Petsense

5.0
23 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits Great company with high regard to pet safety & knowledgeable customer service

Cons

No cons at this company

1.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Working with dogs donating expired food to shelter, Doing constant returns for beetles and worms in dog food as well as treats.

Cons

Sudden change to salary forced to work 55-60 hours a week no O.T unrealistic workload not enough hours to staff store according to meet expectations. Extremely low pay vs work load and responsibilities leads to animal neglect. Groomers underpaid cant commission causes high turn over. Lack of coverage never use PTO, so you loose it they dont pay it out to you. They call you CEO of company without a ceo paycheck! Run from this company.

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