AVERAGE - Customer Service Representative Shell Employee Review

4.0
13 Aug 2021
Recommend
CEO approval
Business outlook

Pros

You get to work from home. Additionally, some colleagues are very nice - and that’s where the list ends.

Cons

Management only cares about your statistics (“average handling time“), as this is crucial for their revenue. You can work really hard and help all passengers, but if your calls take longer than what the target is, your work will not be appreciated.

Explore other reviews about Shell

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Shell is a wonderful company to work for. They truly support your continued development and many employees have been here for 20+ years. The work culture is one that provides a feeling of true psychological safety.

Cons

There are lots of meetings.

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Early career engineers are given significant ownership and exposure to complex operational challenges. Strong focus on safety, technical development, and collaboration across disciplines. Opportunities to work on high-impact projects, interact with senior leadership, and contribute to decisions affecting major assets and infrastructure.

Cons

Workloads can be demanding, and priorities can shift quickly based on operational needs. Decision-making processes can be slow due to organizational complexity, and geographic mobility may be necessary for certain career opportunities.

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