Pros
Good pay, benefits, HR policies
Cons
Poor team culture and is the complete opposite of Sprinklr's culture. Fear is what they seek giving a typical government job vibe. You gotta fear your supreme leader to be able to do well. You will hear leaders say 'kauf acha hai' (fear is good in hindi). I literally kaufed my lungs out when I heard it the first time (pun intended). Run by people who have very little experience and are kids, so to speak. The boss will act like they own you. This team is run like a startup and a poor one at that. All team members are micromanaged. There is an army of directors & associate directors who ultimately act like team leads without much power to run their own teams. The designations are namesake as they are mere postmen/women carrying messages to the VP and back. Your ability as a leader will be in how fast you can get the message from your direct reports and back. No wonder these mid-level managers also promote the toxicity, because their jobs are dependent on pleasing the VP. They'll also bring their army of cousins who act like spies and report back. As much as this sounds dramatic, it is no less than a Cold War movie. There are regional conflicts but this cold war setup involves India and US. An interesting one to watch with a good bowl of popcorn for movie time but not for the ones entangled in this mess. The regional leaders keep fighting it off and you play your part in the trenches wishing your way out of it. You'll have a culture shock when you join this team. The role can be a trap cause all you be doing is technical support. Troubleshooting product issues which are plenty. Although there is a support team, you will be an intermediate translating all technical details to the client. That's 95% of your role as product success. Advise: Join any team but Product Success in Sprinklr. This is not a place you wanna be at to build a career. Although the pay is good, your relevance in the job market will drop unless you move to a customer success role, which again becomes a challenge because your experience will be that of technical support, assuming customer success is a role you want to be in.