Pros
Remote work
Co workers were great
Relatively easy job
Helping others
Cons
No plan for life after ACP. No transparency from management. Would be told “everything is fine, we have a plan” and then agents aren’t being paid and layoffs are happening. But “everything is fine”. Company went bankrupt trying to absorb a competitor and we were given ZERO information. The CEO is a maniac, screaming and flying off the handle every day.