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      TTEC

      Engaged employer

      TTEC reviews

      Take it for what it’s worth - Customer Service Representative (CSR) TTEC Employee Review

      3.0
      29 Oct 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Incredibly easy job. They hire good people as agents.

      Cons

      Rules apply to some and not others. Don’t go above and beyond because they will just take advantage of you aka not pay you more. Also the pay for the role is well below average. At least the project I was a part of had no future for work from home. Which is silly because for that low level of pay and after commuting, you are making barely above minimum wage. The tobacco surcharge is ridiculous. They double bill you on it and then never return the money.

      avatar
      TTEC Response
      7mo
      Thank you for sharing your experience and for being part of the team. We’re glad to hear you appreciated the people you worked with. We also value your feedback regarding pay, consistency in applying policies, and project-specific work-from-home options — insights like these help us continue improving fairness and support for our employees. Wishing you all the best in your future opportunities.

      Explore other reviews about TTEC

      5.0
      21 Jun 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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      TTEC Response
      8h
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      2.0
      19 Jun 2026
      Patient support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      8h
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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