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      TTEC

      Engaged employer

      TTEC reviews

      Team Lead - Service Delivery Team Lead TTEC Employee Review

      4.0
      31 Aug 2017
      Service delivery team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      - Pay is above the average for the place I live in. - Work hours flexibility - Continuous education is awesome.

      Cons

      - Cab service at night was pushed to 12 midnight for all G&A. When working late shifts and most here have multiple public transportation segments, you at times might not find public transportation available at the other end of the second segment. Cab services for G&A should be brought back to 11 or 10 pm.

      Explore other reviews about TTEC

      5.0
      11 Jun 2026
      Custiner service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

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      TTEC Response
      4d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      18 Jun 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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