Change is good?? - Customer Service Representative TTEC Employee Review

4.0
5 Mar 2009
Recommend
CEO approval
Business outlook

Pros

I used to praise TeleTech, used to is the key word. I was on a project that i very much liked and it was a TeleTech owned company. Until Teletech sold that company and the project shut down. I like the work on the new project, just not how it is ran. The work is a challenge, which is a plus for me. This is a good company if you like constant change and new challenges. The projects are always updating how they run their companies and what is expected of us. And if you don't care too much for the current work, no worries cause it won't be long before that project is closed and your shipped off to a new one, to start over again.

Cons

The flexibility in schedules just isn't what they claim it to be. I have seen requests for time off be put in 3+ months ahead of the time needed and still are denied. Its always the companies needs over any need the employees have. That is because they are very understaffed. The ability to move up in the company really isn't as open as they claim it to be. I had to wait for over a year before any positions for advancement opened on my last project and now that is gone, only time will tell before advancement oppertunites are available on this current one.

Explore other reviews about TTEC

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
4.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Worked at home. All equipment was sent to me. Awesome managers and employees.

Cons

Computer messed up a lot. I had to call IT to fix it a lot. Had to meet your goal every month or you would get wrote up.

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