WORST JOB EVER! - Best Buy-Post Purchase Support Customer Service Representative @home Agent TTEC Employee Review

1.0
5 Nov 2012
Recommend
CEO approval
Business outlook

Pros

Working from home is the ONLY pro here.

Cons

Other than the misrepresented, poor pay rate..payroll seems to have a problem paying you for your time worked., sometimes with entire days missing. If you are shorted, expect to wait 2 weeks to receive that pay on your next paycheck. The extremely unorganized training does not prepare you for the job, since they use outdated material to train you, so if you like going into a lions den, it's the job for you. Half the material you are taught, you will be told is not the way it's done anymore, leaving you confused as to why you were even shown that method or material to begin with. Expect to spend a half hour a day of your own time attempting to login for work, due to server and/or software issues. Unlike a brick and mortar, you don't go to work, clock in and have time to boot up, and login and such...This is done on your time, and if their server boots you and you can't back in quick enough, expect to be docked for that!!

Explore other reviews about TTEC

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
4d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
4.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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