Pros
Training can be great depending on the Trainer. E,g, Saeed Kamazani (left TTEC). Great colleagues from across the globe where you develop a sense of being business Savvy. You are respected if you are compliant and adherent to the company policies. The office contains many educated people and one should network within colleagues for career growth. The company gives a certificate post completion of integration and not training (i.e. about 60 days post joining). A big shout out for a great Trainer – Mr. Ali Djout - the best as of now in terms of employee behavior and leadership.
Cons
Very vertical management and lack of communication/help from HR in terms of vacation application, insurance coverage FAQs makes things difficult. Sometimes you are coached for being absent (even though you produce legit reasons or documents) and don’t get paid as per company policy. This impacts agent and creates stress to apply for vacation/emergency leave by thinking of the consequences from Management. The company needs to upgrade tools, computers and application platforms. This creates daily issues and agents fails to login to computer or gets late leading to pay deduction. Management puts the blame on agents rather than upgrading their system. – There is no camera on the TTEC (Fido) production floor as per PCI regulation. However, this make things unsecured. Bags and purses of Agents get stolen from locker room. Management takes no responsibility for this and still has not employed CCTV camera in the locker rooms (which can be permitted).
