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      TTEC

      Engaged employer

      TTEC reviews

      There is a glass ceiling - Team Lead TTEC Employee Review

      3.0
      27 Jan 2014
      Team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility with schedule for supervisors with children, options to advance are available, paid training environment, friendly co-workers.

      Cons

      Compensation of supervisors is lacking based on the expected work load. Lack of recognition provided for a job well done. Constantly being advised that supervisors are an expense to the company, we do not make them any money, therefore we do not receive equipment that operates properly. We are held accountable for things that are outside of our control and expected to change said things that are out of our control.

      Explore other reviews about TTEC

      5.0
      30 Apr 2026
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      1.0
      15 Jun 2026
      Customer service advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly coworkers Your work helps the people you talk to

      Cons

      Management only promotes friends Constant layoffs Hours can change at any moment and schedules have a mandatory change after 3 months No path to long term employment given Leadership never on same page Constantly given "black out months" so you can't utilize off time. At worst, had a 5 month "black out" period. Was not given any extra pay to compensate

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